Question 1

How do I track my order?

Accepted Answer

You can track your order by visiting the "My Orders" section in your profile or using the Track Order page. Enter your order ID and registered email to get real-time status updates.

Question 2

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Wallets across India.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Express delivery (available in select cities) takes 2-3 business days. Prasadam orders are dispatched within 24 hours for freshness.

Question 4

Can I return a product?

Accepted Answer

Yes, most products can be returned within 7 days of delivery. Perishable items like Prasadam are non-returnable. Visit our Return Policy page for complete details.

Question 5

Are your products authentic?

Accepted Answer

Absolutely! All our products are sourced directly from Vrindavan temples, certified artisans, and organic farms. Each product comes with an authenticity guarantee.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship across India. International shipping is coming soon. Join our newsletter to be notified when we launch international delivery.

Question 7

How do I apply a coupon code?

Accepted Answer

Enter your coupon code in the "Apply Coupon" field on the Cart page before checkout. The discount will be applied automatically to eligible products.

Question 8

What if I receive a damaged product?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damaged product. We'll arrange a free replacement or full refund — no questions asked.

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